SFPL is entitled to revise the interest rate upward or downward at any time and from time to time during the loan tenure at its sole discretion, and with due intimation to the Borrower, due to changes in SFPL PLR or External benchmarks (for external benchmark linked loans) or internal policies or due to regulatory requirements including but not limited to, Borrower in providing / executing any documents so required by the Lender to be executed / provided by the Borrower, post disbursal of the loan, under the agreement.

Any revision in the rate of interest is effective prospectively. SFPL shall inform of such change in Interest Rate by sending letter to the Borrower on registered communication address/ mailer on registered E-mail ID/ Message on registered Mobile No and/or by updating its Website. Such communication through any of the above-mentioned modes of communications shall constitute sufficient notice to the Borrower.

Part-Prepayment Charges (on the amount being part paid)

Foreclosure (Full Pre-Payment) charges on the total loan outstanding amount

Floating Rate Home Loans: Nil

Floating Rate loans given to individuals (Applicant or Co-Applicant) where the end use is for business purposes: 4% on amount prepaid

Floating Rate loans given to non – individuals on the loan structure (Applicant or Co-Applicant): 4% on amount prepaid

Fixed Rate loans: 4% on amount prepaid

Please note the GST applicable would be levied on all the above-mentioned charges.

*The said Penal Charges are over and above the applicable Rate of Interest.

*The said Penal Charges will be subject to GST as per applicable laws on Goods and Service Tax in India, and GST will be charged separately.

If one or more of the Events of Defaults shall have occurred, then, the SFPL, by a written notice to the Borrower may declare the principal and all accrued interest and charges on the Loan which may be payable by the Borrower under or in terms of the Agreement and/or any other agreements, documents subsisting between the Borrower and the Lender, as well as all other charges and dues to be due and upon such declaration the same shall become due and payable forth with and the security in relation to the Loan and any other loans shall become enforceable, notwithstanding anything to the contrary in the Agreement or any other agreement/s or documents. On occurrence of any of event of default, the Lender shall have right to recall the entire outstanding loan amount with all other charges and interest and the Borrower, Co-borrower, Guarantor will be liable to forthwith repay such loan amount without any demur or protest.

In the Event of Default, the Lender shall be entitled to communicate, in manner it may deem fit, to or with any person or persons with a view to receiving assistance of such person or persons in recovering the defaulted amounts including but not limited to visiting the Property and/or place of work of the Borrower.

SFPL will be entitled to exercise all its rights as specified in the loan agreement and other related documents executed between the Borrower and the Lender. The recovery process of enforcement of mortgage/securities, including but not limited to, taking possession and sale of the mortgaged property in accordance with the procedure prescribed under the Securitization and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002 (SARFAESI Act) or under any other law, is followed purely under the directions laid down under the respective law. Intimations / Reminders/ Notices(s) are given to customer/s prior to initiating appropriate legal steps for recovery of over dues, by the various legal tools like Negotiable Instruments Act, Civil Suit, SARFAESI Act etc.

Stage 1

The complaint which the corporate office directly receives through Email/Calls/letter will be attended in consultation with the concerned branch

The complaint(s) received at the branch (es) shall be recorded in the Complaint Register / online tool and redressed in consultation with head / corporate office

Customers can email us at customercare@sahayyafinserve.com between Monday to Friday between 10:00 am to 6:00 pm or write to us at the following address

We assure a reply/acknowledgement to call within 48 working hours

We assure a reply/acknowledgement to letters/emails received through this channel within 7 working days.

Stage 2

In case the complaint is not resolved within the given time or if he/she is not satisfied with the solution provided, the customer can approach the Complaints Redressal Officer. The name and contact of the Complaint Redressal Officer is as follows:

Rohith Balakrishnan
Email Id: grievance.officer@sahayyafinserve.com

In case the response received through the above channels are not satisfactory they can write to the Head of our Complaint Redressal Cell at: sfpl.grievancehead@sahayyafinserve.com

Stage 3

We assure response to letters / emails received through this channel within 7 working days. If the complaint/dispute is not redressed within a period of one month, you may file a complaint with RBI Ombudsman through following modes:

Complaint lodging portal of the Ombudsman: https://cms.rbi.org.in

Address: Officer-In-charge DNBS Department Reserve Bank of India, 10/3/8, Nrupathunga Road, Post Bag No.5467, Bangalore-560 001 or contact on 2275020 or Fax on 2210185