Grievance Redressal Policy
Introduction
Sahayya Finserve Private Limited is firmly committed to customer satisfaction and service, recognizing its crucial role in the sustained growth of the business. The company’s primary goals are to provide prompt, excellent, and efficient customer service to achieve high levels of customer satisfaction.
In order to make the redressal mechanism more meaningful and effective, a structured procedure has been drafted. This document outlines the internal policy for managing customer complaints, detailing the various avenues for filing complaints, securing resolutions from the relevant department, and ensuring customers receive responses in a timely manner. The complaint redressal process includes a review mechanism to help reduce the likelihood of similar issues arising in the future.
Grievance Redressal Mechanism:
If a customer believes that we have not lived up to our commitment, we guarantee a prompt and thorough resolution of their complaint to their satisfaction. Customers can register their complaint by following the steps outlined below.
- Customers can email us at customercare@sahayyafinserve.com between Monday to Friday between 10:00 am to 6:00 pm.
- Customers can Visit at our head office or your nearest branch.
- Customers can write to us at the following address
Sahayya Finserve Private Limited
#78, 2nd floor Sai Sharan Heights,
15th cross Margosa road,
Malleshwaram, Bangalore 560003 We request Existing Customers to please quote your Loan Account Number to our Customer Support Officer when you Email or visit your nearest branch. We assure a reply / acknowledgement to call within 3 working days. We assure a reply/acknowledgement to letters/emails received through this channel within 10 working days.
- If the customer is not satisfied with the resolution provided by customer service representatives, or doesn’t receive any response within 10 working days, the customer can write, mail or call to the grievance redressal officer of the Company. The name and contact of the Grievance Redressal Officer are as follows:
Ms. Iswariya Rajan
Sahayya Finserve Private Limited
#78, 2nd floor Sai Sharan Heights,
15th cross Margosa road,
Malleshwaram, Bangalore 560003
Email Id: grievance.officer@sahayyafinserve.comUpon examination of the complaint, the Grievance Redressal Officer assures a reply/acknowledgement to letters/emails received through this channel within 10 working days.
Sahayya Finserve Private Limited
#78, 2nd floor Sai Sharan Heights,
15th cross Margosa road,
Malleshwaram, Bangalore 560003Email Id: sfpl.nodalofficer@sahayyafinserve.com
If complaint is not redressed within a period of 30 days, customer may approach and lodge a complaint to the Integrated RBI Ombudsman office.
- Complaint lodging portal of the Ombudsman: https://cms.rbi.org.in
- Complaint letter can be sent to the below mentioned address:
Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor, Sector 17,
Chandigarh – 160017